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Financial Solutions For You.

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Our Story

Plaxo Mortgages Limited (Plaxo) is a financial advice provider (FSP 769518), licensed and regulated by the Financial Markets Authority to provide financial advice. Acting in a brokerage capacity, the nature and scope of the business includes sourcing and arranging lending facilities for residential and/or commercial purposes. This includes home loans, property development finance, construction loans and business lending.

Suitable
Cost-effective

Our accreditation with New Zealand's main banks and finance institutions makes us ideally placed to assist individuals and businesses find the most suitable and cost-effective financial solutions available to them and to achieve their financial goals and objectives.

15 Years
Experience

Operating successfully since 2006, Plaxo is a well-established and proven mortgage broking operation. We have successfully obtained the support of a large number of customers, including many first-time home buyers, real estate investors and business owners, and have maintained long-term and stable relationships with us.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

Home Loans

Buying a house generally involves much consideration and planning, whether it be one for your own occupation or an additional one for investment. There can be many things to contemplate before making the decision to proceed, such as:

  • Is the timing right to buy and/or sell now?
  • Should I buy an existing property or build new?
  • Should I sell my existing house before committing to a new purchase?
  • If I sell now, how will that impact on my current mortgage?
  • Can I afford to buy or upgrade at the moment?
  • Will I be able to raise the finance needed?
  • Will bridging finance be needed?

Our team of Financial Advisers is well placed to help you with some of your decision-making, based on their knowledge and understanding of the property environment and the experience they’ve gained from helping many people like you in the past.

If/when you make the decision to proceed with your property transaction, we then look to source on your behalf the best possible finance options to meet your individual circumstances. That includes leveraging the most advantageous terms, conditions, rates and loan product features (such as fixed vs variable) for you.

This helps make things simpler for you and can also save you time, energy, and money.

Home Loans

Buying a house generally involves much consideration and planning, whether it be one for your own occupation or an additional one for investment. There can be many things to contemplate before making the decision to proceed, such as:

  • Is the timing right to buy and/or sell now?
  • Should I buy an existing property or build new?
  • Should I sell my existing house before committing to a new purchase?
  • If I sell now, how will that impact on my current mortgage?
  • Can I afford to buy or upgrade at the moment?
  • Will I be able to raise the finance needed?
  • Will bridging finance be needed?

Our team of Financial Advisers is well placed to help you with some of your decision-making, based on their knowledge and understanding of the property environment and the experience they’ve gained from helping many people like you in the past.

If/when you make the decision to proceed with your property transaction, we then look to source on your behalf the best possible finance options to meet your individual circumstances. That includes leveraging the most advantageous terms, conditions, rates and loan product features (such as fixed vs variable) for you.

This helps make things simpler for you and can also save you time, energy, and money.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

Home Loans

Buying a house generally involves much consideration and planning, whether it be one for your own occupation or an additional one for investment. There can be many things to contemplate before making the decision to proceed, such as:

  • Is the timing right to buy and/or sell now?
  • Should I buy an existing property or build new?
  • Should I sell my existing house before committing to a new purchase?
  • If I sell now, how will that impact on my current mortgage?
  • Can I afford to buy or upgrade at the moment?
  • Will I be able to raise the finance needed?
  • Will bridging finance be needed?

Our team of Financial Advisers is well placed to help you with some of your decision-making, based on their knowledge and understanding of the property environment and the experience they’ve gained from helping many people like you in the past.

If/when you make the decision to proceed with your property transaction, we then look to source on your behalf the best possible finance options to meet your individual circumstances. That includes leveraging the most advantageous terms, conditions, rates and loan product features (such as fixed vs variable) for you.

This helps make things simpler for you and can also save you time, energy, and money.

Home Loans

Buying a house generally involves much consideration and planning, whether it be one for your own occupation or an additional one for investment. There can be many things to contemplate before making the decision to proceed, such as:

  • Is the timing right to buy and/or sell now?
  • Should I buy an existing property or build new?
  • Should I sell my existing house before committing to a new purchase?
  • If I sell now, how will that impact on my current mortgage?
  • Can I afford to buy or upgrade at the moment?
  • Will I be able to raise the finance needed?
  • Will bridging finance be needed?

Our team of Financial Advisers is well placed to help you with some of your decision-making, based on their knowledge and understanding of the property environment and the experience they’ve gained from helping many people like you in the past.

If/when you make the decision to proceed with your property transaction, we then look to source on your behalf the best possible finance options to meet your individual circumstances. That includes leveraging the most advantageous terms, conditions, rates and loan product features (such as fixed vs variable) for you.

This helps make things simpler for you and can also save you time, energy, and money.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

Property
Development
Lending

While investment property is often a long-term financial planning vehicle, with rental income and future re-sale profits being the main drivers, some property is acquired with specific renovation, remodeling or enhancement plans in mind. The aim being to complete the work in the short term and hopefully realising a capital gain as soon as possible. This can be a lucrative exercise, although not without inherent risks.

Plaxo Financial Advisers have worked closely with many property developers, whether it be just one-off projects or those with larger property portfolios. We understand that marketplace and are well placed to assess the situation and directing funding applications to financiers who are the most open to such transactions.

Property Development Lending

While investment property is often a long-term financial planning vehicle, with rental income and future re-sale profits being the main drivers, some property is acquired with specific renovation, remodeling or enhancement plans in mind. The aim being to complete the work in the short term and hopefully realising a capital gain as soon as possible. This can be a lucrative exercise, although not without inherent risks.

Plaxo Financial Advisers have worked closely with many property developers, whether it be just one-off projects or those with larger property portfolios. We understand that marketplace and are well placed to assess the situation and directing funding applications to financiers who are the most open to such transactions.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

Construction
Funding

Construction lending usually involves the custom building of a new house, or small-scale housing developments. Construction loans can be taken out by property owners or builders and are typically short-term facilities for the duration of the actual building project.

Depending on lender terms and conditions, repayment flexibility can be a feature and interest only payments may apply while the project is underway. The lender may also impose special conditions and covenants around things like resource consents and environmental aspects etc.

Upon completion of the construction, the finance can generally be either repaid or refinanced to a structured longer-term loan.

Plaxo Financial Advisers have the necessary knowledge and experience to assist applicants with the requirements and obligations usually associated with construction lending.

Construction Funding

Construction lending usually involves the custom building of a new house, or small-scale housing developments. Construction loans can be taken out by property owners or builders and are typically short-term facilities for the duration of the actual building project.

Depending on lender terms and conditions, repayment flexibility can be a feature and interest only payments may apply while the project is underway. The lender may also impose special conditions and covenants around things like resource consents and environmental aspects etc.

Upon completion of the construction, the finance can generally be either repaid or refinanced to a structured longer-term loan.

Plaxo Financial Advisers have the necessary knowledge and experience to assist applicants with the requirements and obligations usually associated with construction lending.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

Business and
Commercial
Finance

Business/Commercial financing can be utilised for a broad range of purposes, such as the

  • The purchase or acquisition of a business
  • Business expansion or development
  • Purchase of business assets, including plant and machinery.
  • Business restructure, including shareholding changes.
  • Working capital

Terms and conditions can vary markedly between lenders in terms of Business/Commercial finance, including the security they demand. This may be taken over residential property, commercial property, land, or the business assets themselves – or a combination of any of these. A General Security Agreement (GSA) may also be a stipulation over and above tangible security cover.

Similarly, there can be a marked difference between lenders on loan terms, interest rates and product features. Business/Commercial finance is often structured by way of both longer-term business loans and shorter-term revolving credit facilities (such as overdrafts) to give businesses the flexibility of managing their cash flow effectively.

Plaxo Financial Advisers have experience in dealing with lenders who provide business and commercial financing. This means we understand their criteria and their requirements and are well placed to present an application on your behalf that will have an increased chance of being considered favourably.

Business and Commercial Finance

Business/Commercial financing can be utilised for a broad range of purposes, such as the

  • The purchase or acquisition of a business
  • Business expansion or development
  • Purchase of business assets, including plant and machinery.
  • Business restructure, including shareholding changes.
  • Working capital

Terms and conditions can vary markedly between lenders in terms of Business/Commercial finance, including the security they demand. This may be taken over residential property, commercial property, land, or the business assets themselves – or a combination of any of these. A General Security Agreement (GSA) may also be a stipulation over and above tangible security cover.

Similarly, there can be a marked difference between lenders on loan terms, interest rates and product features. Business/Commercial finance is often structured by way of both longer-term business loans and shorter-term revolving credit facilities (such as overdrafts) to give businesses the flexibility of managing their cash flow effectively.

Plaxo Financial Advisers have experience in dealing with lenders who provide business and commercial financing. This means we understand their criteria and their requirements and are well placed to present an application on your behalf that will have an increased chance of being considered favourably.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

Refinancing

Refinancing involves replacing an existing lending facility with a new one that effectively clears the debt of the original one. Sometimes the refinancing may occur with the current lender, or it may be with an alternative lending provider. Changing lending providers may be due to changed circumstances of the borrower, a more competitive offering elsewhere, or dissatisfaction with the current lender.

Refinancing should be approached with better outcomes in mind, to make the whole process worthwhile. This generally involves achieving material cost savings, which will improve the financial position of the borrower in both the short and longer terms.

Often, refinancing occurs when additional funds are needed, and therefore a top up to the original loan amount is required. Again, this may be done through the current lender, or it may be considered an ideal time to `look around’ at what options are available in the marketplace.

Plaxo Financial Advisers have helped many clients achieve satisfactory refinancing and/or top up outcomes, while making the whole process quick and easy.

Refinancing

Refinancing involves replacing an existing lending facility with a new one that effectively clears the debt of the original one. Sometimes the refinancing may occur with the current lender, or it may be with an alternative lending provider. Changing lending providers may be due to changed circumstances of the borrower, a more competitive offering elsewhere, or dissatisfaction with the current lender.

Refinancing should be approached with better outcomes in mind, to make the whole process worthwhile. This generally involves achieving material cost savings, which will improve the financial position of the borrower in both the short and longer terms.

Often, refinancing occurs when additional funds are needed, and therefore a top up to the original loan amount is required. Again, this may be done through the current lender, or it may be considered an ideal time to `look around’ at what options are available in the marketplace.

Plaxo Financial Advisers have helped many clients achieve satisfactory refinancing and/or top up outcomes, while making the whole process quick and easy.

Auckland Office

Address

Level 1/638 Great South Road

Greenlane, Auckland

Postal Address

PO Box 17163 Greenlane Auckland 1546

09 916 0116

Northshore Office

Address

168A Carlisle Road

Northcross, Auckland

Postal Address

168A Carlisle Road, Northcross, Auckland

09 916 0116

Hamilton Office

Address

740 Te Rapa Rd

Te Rapa, Hamilton

Postal Address

PO Box 17163 Greenlane Auckland 1546

07 974 9665

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Disclosure Information - in relation to complaints.

Licensing information

Plaxo Mortgages Limited (Plaxo Mortgages) is a financial advice provider (FAP 769518) licensed and regulated by the Financial Markets Authority to provide financial advice.

Complaints

When we receive a complaint:
  • • We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
  • • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
  • • We aim to resolve complaints within 10 working days; if we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
  • • We will contact you by phone, email, letter to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints scheme, you can contact our external disputes resolution scheme, Financial Services Complaints LTD (FSCL). FSCL provides a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to your satisfaction. FSCL's contact details are: Website :www.fscl.org.nz PO BOX: 5967 Wellington 6140 Email:  complaints@fscl.org.nz Call: 0800 347 257

Contact details

Plaxo Mortgages Limited (FSP 769518) is the Financial Advice Provider. Call: 09 9160116 Email: info@plaxoltd.co.nz Write to: Level 1, 638 Great South Road, Greenlane, Auckland, New Zealand

Privacy Statement

Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (the Privacy Act) It is important to us to have your confidence around the protection of any personal information that you make available if you engage us to provide services to you. Generally, we will collect your personal information directly from you, during conversations between you and us and/or from your use of our website. We may also obtain, with your authorisation, your personal information from any person or entity authorised by you or the Privacy Act. We collect your personal information for the purposes of conducting an effective relationship with you and for providing services for which you have engaged us. We may also collect personal information (including credit details) on behalf of prospective lenders and other providers of products that you choose to apply for. Product providers will have their own Privacy Policy that applies to the information that we collect on their behalf. We may disclose your personal information to the following people if we consider it necessary to do so for the purposes of providing services to you.
  • • Banks and prospective finance providers
  • • Anyone legally authorised to share your information with, including auditors, regulatory authorities, and government agencies
  • • Your employer and/or referees
  • • Credit reporting and identity verification agencies
  • • Our referral partners who can help you with other services
  • • Any other person or entity authorised by you or the Privacy Act.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person/organisation has a commitment to protecting your personal information at least equal to our commitment. This Privacy statement summaries the key elements of our Privacy Policy. To access the Privacy Policy, click here

Website Disclaimer

General information only: The information on this website is general in nature and is not intended to be personalised financial advice. You should consult a professional financial adviser before making any financial decisions or taking any action based on the information on this website.

No liability:

Plaxo Mortgages Limited (FSP 769518) does not accept any liability for any loss or damage arising from the use of this website. This does not prejudice your statutory rights.

Accuracy of information:

While Plaxo Mortgages Limited (FSP 769518) has taken all reasonable care to ensure the information on this website is accurate, errors and omissions may occur. We do not accept any responsibility for any inaccuracy, error or omission in the website’s content, or for any loss caused to anyone from relying on that information. We may change, delete, add to or otherwise amend the information published on this website without notice.

Historical information:

Any reference on this website to historical information and performance of a product or service may not necessarily be a good guide to future performance. You are solely responsible for any loss caused from relying on such information.

Third Party websites:

This website may contain links to other websites which are not under our control. Plaxo Mortgages Limited (FSP 769518) has no knowledge of or control over the content, and availability of those websites, or of their privacy practices. We do not sponsor, recommend, or endorse the content of other websites linked to, or referenced from, this website.

New Zealand law:

The information on this website has been prepared to comply with, and is governed by, New Zealand law. It is only intended for use by persons within New Zealand’s jurisdiction. Plaxo Mortgages Limited (FSP 769518) does not make any representation that the information on this website complies with the law in any other country.

Cybersecurity:

Although we regularly update our cybersecurity and virus protection software, we do not guarantee that our website will be free from viruses or other malicious interference (such as spyware, malware, adware, ransomware, and worms) that can damage your computer system and access your data.

Continuous access:

We do our best to keep this website running smoothly. However, we do not guarantee that access to the website will be uninterrupted. We accept no liability for any loss caused by the website being temporarily unavailable either during its planned maintenance or due to technical or other issues beyond our control.

Copyright and IP:

Unless otherwise indicated, all information on this website is the property of Plaxo Mortgages Limited (FSP 769518) and is protected by copyright and intellectual property laws. Unless stated otherwise, you may access and download the materials located on this website only for personal or agreed upon commercial use. The website may contain a number of trademarks which are owned by Plaxo Mortgages Limited (FSP 769518) or used with the permission of the registered trademark owner. Before using any material on this website that is identified as being subject to copyright of a third party, you must obtain authorization to use or reproduce the material from that third party.

1.Purpose

We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you. The purpose of this Privacy Policy is to inform our clients and any users of our digital platforms (i.e. our website, weichat, social media pages) about how we comply with the requirements of the New Zealand Privacy Act 2020 (“the Privacy Act”) in managing personal information.

2.Consent to Privacy Policy

Please note that when you contact us through our website, weichat, social media pages, you are agreeing to this Privacy Policy. If you do not agree with this Privacy Policy, please do not contact us through any of our digital platforms, but call us on 099160116.

3.Collection of personal information

Personal Information is defined in the Privacy Act as information about an identifiable individual (a natural person as opposed to a company or other legal entity). Types of personal information we collect The types of personal information we collect will vary depending on the nature of your dealings with us. We only collect personal information that is necessary. Where reasonable and practicable, we will collect your personal information directly from you and inform you that we are collecting it. We mainly collect personal information directly from you, for example:
  • • Over the telephone or a video call (such as over Microsoft Teams, Zoom or Skype) e.g. when you contact our staff;
  • • Through one of our digital platforms like our website, weichat, social media pages
  • • When you email or write to us; or
  • • When you participate in a marketing campaign, competition or promotion (or a similar event) administered by us or our representatives.
If it is not obvious that we are collecting personal information from you, we will do our best to make it clear to you so that you are always aware when information is being collected. Generally, the types of personal information we collect and hold include your:
  • • Name
  • • Date of birth
  • • Contact details (such as your email address, postal address, phone number)
  • • Details relating to your use of any product and/or service offered by us
  • • Details of your enquiry
  • • Details of any preferences you tell us about (such as subscription preferences).
We may also collect personal information about you from:
  • • Publicly available sources e.g. via the internet;
  • • Your professional advisers e.g. accountant;
We collect your personal information from the above parties (other than publicly available sources) where we have received your express consent to do so. We are not responsible for the privacy or security practices of the above parties and the parties described above are not covered by this Privacy Policy. Online device information and cookies If you are visiting us through our website, weichat, social media pages, then we collect information about your use and experience on these by using cookies. Cookies are small pieces of information stored on your hard drive or on your mobile browser. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience. The cookies we send to your computer, mobile phone or other device cannot read your hard drive, obtain any information from your browser or command your device to perform any action. They are designed so that they cannot be sent to another site or be retrieved by any non-Plaxo Mortgages Limited website [or app]. When you interact with us through our website, weichat, social media pages the information collected through the cookies may include:
  • • The date and time of visits;
  • • Website page (or pages) viewed;
  • • The website [or app] from which you accessed the internet and our website or other digital platform;
  • • How you navigate through the website and interact with pages (including any fields completed in forms and applications completed (where applicable));
  • • Information about your location;
  • • Information about the device used to visit our digital platform; and
  • • IP address (or addresses), and the type of web browser used.
We will not ask you to supply personal information publicly over any social media platform that we use. Sometimes we may invite you to send your details to us through a private message, for example, to answer a question. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions, but we would require your express consent prior to us including you in such activities.

4. Purpose of collection and use of personal information

Any personal information you provide to us may be used to:
  • • Check whether you are eligible for the product or services offered by us;
  • • Facilitate those services;
  • • Provide information that you request; and / or
  • • Provide you with further information about our other products and services.
We also have an obligation to maintain personal information to disclose to regulatory and similar bodies - see “Disclosure of your personal information” below. These bodies have a legal right to such information.

5.Storage and protection of your personal information

We may electronically record and store personal information which we collect from you. When we do so, we will take all reasonable steps to keep it secure and prevent unauthorised disclosure. However, we cannot promise that your personal information will not be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur. If we provide you with any passwords or other security devices, it is important that you keep these confidential and do not allow them to be used by any other person. You should notify us immediately if the security of your password or security device is breached, this will help prevent the unauthorised disclosure of your personal information. Some information we hold about you will be stored in paper files, but most of your information will be stored electronically on physical hard drives [and/or] on the cloud, by cloud service providers – see “Cloud-based service providers” below. We use a range of physical and electronic security measures to protect the security of the personal information we hold, including:
  • • Access to information systems is controlled through identity and access management;
  • • Our buildings are secured with a combination of locks, monitored alarms and cameras to prevent unauthorised access;
  • • Employees are bound by internal information security policies and are required to keep information secure;
  • • Employees are required to complete training about information security and privacy;
  • • When we send information overseas or use service providers to process or store information, we put arrangements in place to protect your information;
  • • We regularly monitor and review our compliance (and our service providers’ compliance) with internal policies and industry best practice.
  • • We only keep information for as long as we need it, or as long as the law requires us to. We have a records management policy that governs how we manage our information and records to make sure we destroy any information that is outdated, irrelevant or unnecessary.
Cloud-based service providers We use third party service providers to store and process most of the information we collect. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations. Timeframes for keeping personal information We take reasonable steps to destroy or permanently de-identify any personal information as soon as practicable after the date of which it has no legal or regulatory purpose, or we have no legitimate business purpose with it. In the case of information that relates to our advice services or products or services we have provided, we are required by law to hold this information for seven years. After this time, provided that the personal information is no longer relevant to any service we are providing you, we will take reasonable steps to safely destroy or de-identify any personal information. We have a records management policy that governs how we manage our information and records to enable us to destroy any information that is outdated, irrelevant or no longer necessary. If there is a privacy breach We work hard to keep your personal information safe. However, despite applying strict security measures and following industry standards to protect your personal information, there is still a possibility that our security could be breached. If we experience a privacy breach, where there is a loss or unauthorised access or disclosure of your personal information that is likely to cause you serious harm, we will, as soon as we become aware of the breach:
  • • Seek to quickly identify and secure the breach to prevent any further breaches and reduce the harm caused;
  • • Assess the nature and severity of the breach, including the type of personal information involved and the risk of harm to affected individuals;
  • • Advise and involve the appropriate authorities where criminal activity is suspected;
  • • Where appropriate, notify any individuals who are affected by the breach (where possible, directly);
  • • Where appropriate, put a notice on our website advising our clients of the breach; and
  • • Notify the Privacy Commissioner.

6. Disclosure of your personal information

We may disclose your personal information to others outside Plaxo Mortgages Limited where:
  • • It is necessary to enable us to achieve the purpose that we collected the information for;
  • • We are required or authorised by law or where we have a public duty to do so;
  • • You have expressly consented to the disclosure or your consent can be reasonably inferred from the circumstances; or
  • • We are permitted to disclose the information under the Privacy Act 2020.
Third party websites Through our website or our other social media pages, you may be able to link to other websites which are not under our control. We are not responsible for the privacy or security practices of those third-party websites and the sites are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies and we encourage you to read them. In addition, we have no knowledge of (or control over) the nature, content, and availability of those websites. We do not sponsor, recommend, or endorse anything contained on these linked websites. We do not accept any liability of any description for any loss suffered by you by relying on anything contained or not contained on these linked websites.

7. Right to access, correct and delete personal information

You have the right to request access to, correct and, in some circumstances, delete your personal information. You can do so by contacting us at: Level one, 638 Great South Road, Ellerslie, Auckland,1051 Or via email at info@plaxoltd.co.nz When you contact us with such a request, we will take steps to update or delete your personal information, provide you with access to your personal information and/or otherwise address your query within a reasonable period after we receive your request. To protect the security of your personal information, you may be required to provide identification before we update or provide you with access to your personal information. We are only able to delete your personal information to the extent that it is not required to be held by us to satisfy any legal, regulatory, or similar requirements. There is no fee for requesting that your personal information is corrected or deleted or for us to make corrections or deletions. In processing your request for access to your personal information, a reasonable cost may be charged. This charge covers such things as locating the information and supplying it to you. There are some circumstances in which we are not required to give you access to your personal information. If we refuse to give you access or to correct or delete your personal information, we will let you know our reasons, except if the law prevents us from doing so. If we refuse your request to correct or delete your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy. If we refuse your request to access, correct or delete your personal information, we will also provide you with information on how you can complain about the refusal.

8. What happens if you do not provide us your information?

If you do not provide information we have requested, you may be unable to obtain or access our services for which the information is required. Please ask us if you are unsure what information is important and how this might affect you.

9. Changes to this Privacy Policy

We review this Privacy Policy periodically to keep it current and available on our website. If the changes are significant, we may advise you directly. You may also obtain a copy of the latest version by calling us on 099160116.

Privacy Policy queries and concerns

If you are concerned about how your personal information is being handled or if you feel that we have compromised your privacy in some way, please contact us at: Level one, 638 Great South Road, Ellerslie, Auckland,1051 email address: info@plaxoltd.co.nz phone number: 099160116 contact details: York Zhang We will acknowledge your complaint within three working days of its receipt. We will let you know if we need any further information from you to investigate your complaint. We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five working days, but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response. If you are not satisfied with our response to any privacy related concern you may lodge a complaint on the Privacy Office website (www.privacy.org.nz) or send a complaint form to the Privacy Commissioner at: Office of the Privacy Commissioner P O Box 10-094 Wellington 6143, New Zealand Fax: 04- 474 7595 Email: enquiries@privacy.org.nz Telephone: 0800 803 909 Website: www.privacy.org.nz

Licensing information

Plaxo Mortgages Limited (Plaxo Mortgages) is a financial advice provider (FSP 769518) licensed and regulated by the Financial Markets Authority to provide financial advice.

Nature and scope of our advice

The information below will help you understand what type of advice we can provide to you.

Services we provide

Plaxo will help you choose and apply for a loan that is suitable for your purpose from a panel of lenders (set out below). Once we have chosen a lender and loan terms that are suitable for you, we will help you to obtain an approval.

Banks and lenders we use

We source loans from a panel of lenders. The current lenders we can use include

  • • ANZ
  • • Westpac
  • • BNZ
  • • ASB
  • • ASAP Finance Limited
  • • Avanti Finance
  • • Cressida Capital DBR
  • • First Mortgage
  • • Trust Heartland Bank
  • • Liberty Financial Limited
  • • Unity
  • • SBS Bank Select Home Loan
  • • Southern Cross
  • • The Co-operative Bank
  • • Bank of China (New Zealand) Limited
  • • China Construction Bank (New Zealand) Limited
  • • Basecorp Finance
  • • Zip Business
  • • CFML

Products we can help you with

The types of financial advice products we can give advice on are:

  • • Home Loans
  • • Investment Loans
  • • Refinance
  • • Commercial Loans
  • • Car Loans
  • • Personal Loans
  • • Business Loans
  • • Equipment Loans
  • • Construction Loans

What else we can offer

we can help you with other services through our referral partners set out below:

  • • Tower - F&G
  • • Asset Finance
  • • UK Pension Transfers
  • • XE Money

We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.

Fees and expenses

Generally, we do not charge you any fees for the financial advice we provide to you. Plaxo Mortgages receives commissions for most loan agreements.  The commission amount generally depends on the loan value and may vary from lender to lender. Typically, we receive an upfront commission is calculated as a percentage of the loan at drawdown. A trail commission is calculated as a percentage of the loan outstanding at the relevant time. We may also receive a fixed rate roll over fee from the applicable lender if we assist in refixing your loan.

One-off fees
we may charge you a one-off fee if the following occurs:

(a) When we don't receive commission from the lender: If you request that us provide financial advice and we do not receive a commission from the lender, we may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services and would be based on an estimate of the time spent providing the advice. This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that we do not hold an accreditation with, or a product that is outside our usual arrangements with our approved lenders.

(b) When we have to repay commission to the lender:  In the event that, in the 28-month period following drawdown of your loan, your loan is fully or partially repaid or the terms materially changed, and a lender requires that we repay the applicable commission to them, we may charge you a one-off fee. Any such fee would be no more than $3,000 (plus GST, if any) and would be calculated based on a rate of $250 (plus GST, if any) per hour of our time spent providing financial advice to you in connection with the applicable loan. The fee we charge you will not exceed the amount of commission we have to repay to the lender. You will be invoiced for any one-off fee and will be given 30 days to make payment.

Commissions & incentives

On settlement of a loan, we usually receive a commission payment from the applicable lender. The commission is generally of an upfront commission payment, but we may also receive an ongoing trail commission payment. The upfront commission is calculated as a percentage of the loan at drawdown. A trail commission is calculated as a percentage of the loan outstanding at the relevant time we may also receive a fixed rate roll over fee from the applicable lender if we assist in refixing your loan.

The maximum percentage that each lender uses to calculate upfront and trail commissions, and the maximum fixed rate roll over fees (refix fees), are from 0.55% to 1%. If there are any variations to these percentages or other commission payments that may apply, specific to your loan application, we will disclose this to you as part of my advice process.

we may also receive a referral fee or commission payment if we refer you to our referral partners, we will give you more information about how that referral fee or commission is calculated, before proceeding.

From time to time, we may receive incentives or rewards from lenders. For example, they may provide us with gifts, tickets to events or other incentives.

We manage the conflicts of interest arising from these commission payments by:

  • • Following an advice process that ensures we understand your needs and goals so that we always recommend the best product for you regardless of the type and amount of commission we will receive.
  • • Ensuring the amount of any loan is in accordance with your identified needs.
  • • Providing you with the commission rates and types by lender
  • • Undertaking regular training on how to manage conflicts of interest.

Complaint handling and dispute resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: Yong Zhang
Telephone: 09 916 0116
Email: york@plaxoltd.co.nz
Write to: PO BOX 17163, Greenlane, Auckland, New Zealand

  • • When we receive a complaint: We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
  • • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
  • • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
  • • We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, Financial Services Complaints Ltd (FSCL).  FSCL provides a free and independent dispute resolution service that may help to resolve your complaint. To contact FSCL

Call:  0800 347 257
Email: complaints@fscl.org.nz
Web: www.fscl.org.nz

Duties information

Plaxo Mortgages and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • • give priority to your interests.
  • • exercise care, diligence, and skill.
  • • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
  • • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact details

Plaxo Mortgages Limited (FSP 769518) is the Financial Advice Provider.
Call: 09 916 0116
Email: info@plaxoltd.co.nz
Write to: Level 1, 638 Great South Road, Greenlane, Auckland, New Zealand

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What we do

Acting in a brokerage capacity, the nature and scope of the business includes sourcing and arranging lending facilities for residential and/or commercial purposes. This includes home loans, property development finance, construction loans and business lending.

Home Loans

Construction Funding

Property
Development Lending

Business and
Commercial Finance

Refinancing

About Plaxo

Plaxo Mortgages Limited (Plaxo) is a financial advice provider, licensed and regulated by the Financial Markets Authority to provide financial advice. Acting in a brokerage capacity, the nature and scope of the business includes sourcing and arranging lending facilities for residential and/or commercial purposes. This includes home loans, property development finance, construction loans and business lending.

Know More

Why Choosing Plaxo

Professional

15 years’ experience in mortgages and a dedicated team.

Efficiency

Our up-to-date technology makes it easier for application.

Honesty and Integrity

Integrity is our guiding value. We stand behind what we say we will do for our customers and each other.

Quality

What we do affects who we are.

How Plaxo works

Apply online
Fill in your basic information, our adviser will get back to you ASAP.
Collect documents
Enquire all the necessary documentation for the applications.
Assess your application
Our team will analyze and assess your application.
Shortlist Options
We will find loan options that customize to your needs from 20+ lenders
Submit & Ongoing service
Our team will keep updated regularly and provide ongoing service.

Our Trusted Team

We have a team of around 15 dedicated Financial Advisers operating under the Plaxo Mortgages Limited financial advice provider licence (FSP 769518). Most have formal finance-related qualifications, and each adviser undertakes on-going training and development in order to maintain optimum competence, knowledge and skill. The adviser team is supported by robust operating and management systems to ensure effective, compliant, and professional business dealings with our clients.

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Head Office

Level 1/638 Great South Road Greenlane,Auckland

Tel

Auckland / 09 916 0116